Our Privacy Statement describes your privacy rights regarding Our collection, use, storage, sharing and protection of your Personal Data. It applies to Our website, App and all other related applications, services.
We acknowledge that sometimes your trip may not go as expected. Where a trip does not go as planned, you may share your feedback by rating the trip or contacting our customer experience team on the app.
The Shuttlers Passenger Behaviour Policy provides guidelines for all users. The aim is to raise the standard of both user and driver behaviour on the Shuttles.
The Shuttlers Charter Terms provides guidelines for all charter and governs any claims that may be made by you or Shuttlers in relation to the service.
Trip Cancellation Policy
The trip cancellation policy guidelines aim to ensure fairness, transparency, and efficient handling of trip cancellations. This policy is designed to provide clear expectations for passengers while mitigating potential revenue losses due to last-minute cancellations.